Services
Desktop Support

Desktop Support imageSo you have a problem with that pesky computer or a network error that you can’t decipher. Pick up the phone and talk to our team of engineers, tell us what your problem is and we will either resolve it with you over the phone or call you back with the solution once we have investigated the cause.

This type of support can be managed in different ways. If you can get access to the internet then log the problem on our support ticket system, you will then be kept informed of the progress by regular email updates and can follow the progress online. Failing that, pick up the phone and we’ll log the job for you instead. We can talk you through resolving the problem over the phone, or if you don’t have the time then we can connect to your PC remotely to fix the issue, leaving you to concentrate on other things. If the problem is looking more serious and we need to visit you, then we can have an engineer on-site within 24hrs.

If you have a handful of PCs that need taking care of then you can pay for this service as and when you need it, or if you have 5 or more PCs we can offer a more cost effective solution whereby a monthly or quarterly fee is paid and we’ll take care of all the problems you have, regardless of how many times you call us.

Call us on 0845 68 00 570 to find out how we can take the headache out of your IT

Desktop Support

Desktop Support imageA reliable network and well performing servers is the key to a stable computing environment. Your server is the hub of your company’s activity and holds the most crucial data. In the event that something went dreadfully wrong, or you lost that data, your company would struggle and this could potentially have dire consequences for you and your customers. We make sure that your server and associated network equipment is always reliable and performing consistently well. We will make suggestions for improvements and warn you of potential problems before they occur. We also check that data backups and virus scans are being carried out successfully on a daily basis and advise you how to improve the efficiency of the systems in place.

This works much the same way as desktop support, except that, in addition, we carry out preventative maintenance every six months to ensure that all your network equipment and servers are up to date so that you get the very best from your investment. When the next round of maintenance is due, we will contact you to arrange a suitable time to visit your premises and answer any questions that you many have. Normally this is charged as a one-off fee each time we carry out these checks, however we can offer a service where we combine this and the desktop support service into one monthly, affordable fee. This leaves you with the confidence to call us whenever you have a problem and also gives you the peace of mind that everything is taken care of. So because you pay a set fee each month, you can budget for the year and not get caught out with unexpected bills.

Call us on 0845 68 00 570 to find out how we can take the headache out of your IT

Desktop Support

Desktop Support imageSo you need a new PC, or maybe you just need some more memory. Maybe you’re tired of your printer or you want to get a new laptop with the latest blackberry technology – or maybe not. It could be that you don’t actually know what you want, but need to speak with someone to explain what you want to be able to do.  Let us help you – tell us what you want to achieve and we can make it happen.

Whatever your equipment needs Doodle can help. We are totally independent and are not tied down to any specific brands or labels so we can offer you the products that you need and that fit your requirements. We are impartial with our advice, we will guide you along the way if you need help and always give you our honest opinion either from experience or from  proven research.  We don’t always promise to be the cheapest, but we are competitive. With Doodle you know that you are buying excellent, well known, quality, robust products that will last. We have the expertise and knowledge to help you implement your new purchase so that you get the very best from it and you have the added peace of mind that we can take care of the maintenance too and fix any problems, should they occur.

Call us on 0845 68 00 570 to find out how we can take the headache out of your IT